By Lilia Guan
Governement 2.0 deals with a wide range of issues, from increasing the complexity of government ICT through to making it easier and more cost effective for government to meet business needs.
In a presentation to the CeBIT Government 2.0 Conference in Canberra last week, the SA Government's chief information officer (CIO), Andrew Mills, explored the key components of Gov 2.0 and the extent to which it could enhance community engagement and service delivery.
"The overall [technological] impact will be beneficial but we need to continue to ensure that, as with all technology decisions, it fulfils the business outcome sought," Mr Mills said.
"It must also deliver value for money and meet all the regulatory and policy requirements that govern the operations of that agency."
Mr Mills saidGovernment 2.0 did not change the outcomes required from technology.
"Technology is a tool to make the government more efficient and effective and improve the services that the government delivers to citizens and business," he said.
"I do not think this changes in the Gov 2.0 era, as well as meeting business outcomes, value for money and the regulatory and policy requirements they need to use the tried and effective methods of governance and management that have successfully delivered ICT outcomes in the past."
Mr Mills said a key challenge in implementing Gov 2.0 was the need to move from the traditional 'protect and defend' security approach to a risk based approach that informs key decision makers of the risks and benefits, enabling them to decide on the solutions that will meet their needs.
"Technology like other forms of government investment should be only implemented where there is a clear business need," he said.
"Technology like other forms of government investment should be only implemented where there is a clear business need," he said.
"If the current solution works and provides the functionality needed then it should be maintained."
According to Mr Mills, effective business led governance over technology decisions results in the implementation of good operational practices within the ICT organisation.
According to Mr Mills, effective business led governance over technology decisions results in the implementation of good operational practices within the ICT organisation.
"The implementation of a more agile approach to testing and assessing the efficiency and effectiveness of the solutions available."
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