Service NSW’s Anne Cosgrove – ‘Motivation is a two-way conversation’

Anne Cosgrove, Service NSW Service NSW is one of the flagship agencies in the digital transformation across government. In four years Service NSW has revolutionised the delivery of government services in NSW, changing the way that customers and government interact. Customers and businesses can now access over a thousand transaction types from 40 government agencies […]

Service NSW – Popular, but expensive

Service NSW, the NSW Government’s ‘one stop shop’ program, is proving popular with the public. But it has been expensive, and will take more than three years longer to recoup its investment than what the Government said. Both the NSW Opposition and Fairfax Media have obtained copies of an unreleased KPMG report into Service NSW’s costs. […]

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