A lack of sector data and executive and councillor support for business improvement are among the barriers to improving how councils deliver services, audit shows.
Tag: service-delivery
Councils change organisational structures to meet demands
Local government managers should create environments that promote risk-taking and innovation, new research finds.
Poor governance, capability hindering shared services
Collaboration in local government can save money and improve access to services but a new survey shows most councils are not effectively engaging in shared services.
Council adopts new approach to doing business
The City of Wyndham in Victoria is pioneering new ways of working and digital transformation as it responds to rapid population growth.
State action needed for real reporting reform
Last week the NSW Audit Office released its first performance audit into NSW Local Government covering council reporting on service delivery. The report said most councils need to do a…
NSW councils need better reporting, says Auditor-General
The NSW Auditor-General has released a major new report which says that councils in the state are not doing a very good job when it comes to reporting on how…
Roads will crumble but services improve under mega councils: experts
Promised savings unlikely to materialise form mergers.
Human Services wins international award for online services
DHS praised for myGov and mobile apps.
Turnbull tech chief warns Digital Transformation like “Eating the Elephant”
What’s really on Paul Shetler’s mind.
Grand designs: Victoria’s State Library scoops international award
State Library redesign a winner.
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