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EnergyAustralia connects with Cisco

EnergyAustralia has chosen Cisco’s Connected Grid solutions as the infrastructure platform for the delivery of a range services in its substations across its electricity network.   The networking vendor introduced the…

Toowoomba City gets virtual contact centre

By Lilia Guan   Toowoomba Regional Council (TRC) in Queensland has chosen to deploy Interactive Intelligence’ IP communications software suite, Customer Interaction Centre (CIC), at its customer service call centre…