From requesting a tree planting to reporting suspicious tree work, residents in Sydney’s leafy Mosman have a simplified way to raise tree issues with their council.
Tag: Digital-delivery
‘My department has its digital mojo back’
Moving from traditional procurement to an iterative approach has seen a department’s ICT investment budget increase fourfold in three years, CIO says.
Study shows supports can boost e-government use
A range of ‘behavioural interventions’ can increase the use of online government services as well as customer satisfaction, new research shows.
Australian-first development tracker goes live
Sunshine Coast Council’s online application allows ratepayers to follow local developments in real time.
Out of the silos: collaboration underpins NSW digital
Greater engagement across agencies, and between bureaucrats and the public, will drive the NSW Government’s digital strategy.
Model sets higher bar for digital local government
Councils would dramatically ramp up their e-government efforts by adopting a multichannel approach and working closer with third parties under a proposed framework.
How Estonia built the world’s ‘most advanced digital society’
From monitoring the economy in real time to mapping the genome of a population, Estonia’s government continues to push the limits of digital delivery in public services.
buy.nsw goes live with simplified cloud procurement
Over 100 buyers and 50 sellers are now using the NSW Government’s new ICT procurement platform, which has streamlined contracts and registration for vendors.
Government fares worst for customer experience: survey
The majority of citizens find their interactions with government services to be disconnected, slow and lacking in customer engagement, research finds.
IBM ‘out of the sin bin’: experts criticise $1b contract
Experts say the Commonwealth’s landmark $1 billion whole-of-government contract with IBM is contrary to its $100 million procurement cap and bad news for small and medium-sized enterprises.
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