Victorian councils may be seriously understating the number of complaints they get.
Tag: Deborah-Glass
Victoria launches probe into parking fine contractors
The Victorian Ombudsman is probing councils’ use of contractors in parking fine appeals.
Complaints about Victorian infringements body ‘soar’
Fines Victoria is officially the third most complained-about agency in the state, an Ombudsman’s report says.
VicRoads pledges to do better after report highlights complaints
Victoria’s roads and traffic authority has accepted it needs to do better after a report revealed a barrage of complaints against it.
Ombudsman to probe council complaints
Survey will assess how local government handles, resolves and records complaints from the public.
New guide supports councils on ‘challenging behaviours’
Local governments should adopt a four-staged “graduated response” to dealing with abusive behaviour from members of the public, Victoria’s Ombudsman has recommended.
Mum’s grief worse after bureaucratic nightmare with Births, Deaths and Marriages
Ombudsman uncovers serious problems at Registry.
‘Perks of the job’ culture of entitlement endemic in local councils
Three tales of greedy officials.
Prisoner reoffending hits record high in Victoria
Victorian prisoners back inside in 44 per cent of cases.