Service NSW offers to help out.
Tag: customer-service
Digital Transformation of government worth $20.5bn for Australia: Deloitte
Is the price of face-to-face service skyrocketing?
Tax doubles down on voice biometrics speakeasy
Customers checked while talking freely.
Grand designs: Victoria’s State Library scoops international award
State Library redesign a winner.
Ambitious QLD council outsourcer under fire from Services Union
Trouble brewing over expansion of new business model.
Qld’s council outsourcer targets NSW cities
Cross-border procurement raid.
Centrelink call centre epic fail is big trouble for Turnbull’s DTO
What Digital Transformation shouldn’t look like.
Your life on hold: Centrelink cuts create call centre hell
Busy signal for 13.7 million calls.
Perrottet gives Service NSW clients real-time queue jumper
Stopwatch put on lunchtime waiting times.
Ernst & Young brands Australian governments digital laggards
NSW Finance Minister Perrottet bites back.
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