Tag: customer-service

Former senior NSW public servant Emma Hogan has taken up a new role with asset management consultants Ventia.

In a move towards a customer-centric government in a decade’s time, the NSW government is developing a digital wallet and an e-regulation platform.

The NSW government is launching a new centralised online home modelled on the UK government’s website.

The City of Adelaide has built a chatbot that can answer 35,000 questions.

Governments are aware of the importance of data for improving service yet data sharing remains patchy, survey suggests.

Digital technology provides a historic opportunity for local government to improve trust and service delivery, says former deputy mayor of New York City.

A housing department’s new service centre is balancing the need to create a welcoming environment for sometimes challenging clients while maintaining staff safety.

The majority of citizens find their interactions with government services to be disconnected, slow and lacking in customer engagement, research finds.

City of Darebin is implementing business process management to enhance its focus on customer service.

Audit fallout continues.