An new guide helps councils deal with complaints, which it says is a ‘core business’ for local government.
Tag: complaints-handling
Ombudsman receives fewer complaints
The Commonwealth Ombudsman has reported a decline in the number of complaints received in the past financial year. The Ombudsman’s annual report found that in 2009-10 the office received 37,…
Increase in local government complaints to NSW Ombudsman
The New South Wales Ombudsman Bruce Barbour has reported an increase in the numbers of complaints about local government. Tabled in Parliament today, the Annual Report for 2009-2010 recorded a…
Dealing with CDDA claims
The Commonwealth Ombudsman has released a new fact sheet on best practice principles for agencies to follow when dealing with claims for compensation for detriment caused by defective administration (CDDA)….
Good report card on complaints handling
By Angela Dorizas The Queensland Ombudsman has released his review of complaints handling within state agencies. The report by Ombudsman David Bevan found that agencies had significantly improved their complaints management systems…
Shoalhaven most complained about council
By Angela Dorizas Shoalhaven City Council has maintained its title of the most complained about local government in New South Wales. In a report released by Local Government Minister Barbara…
Ombudsman report finds rise in agency complaints
By Rob O’Brien An annual report by the Commonwealth Ombudsman has found a marked increase in people complaining about the services of government agencies. The Commonwealth Ombudsman 2008-2009 Annual Report…
RailCorp way off-track: report
The Boston Consulting Group’s report on the performance of NSW-owned RailCorp, which was commissioned by the NSW Government in October 2007, has finally came to the public’s attention after having…