Victorian councils may be seriously understating the number of complaints they get.
Tag: complaints
Watchdog receives record number of complaints
Victoria’s council watchdog has received its highest number of complaints for a non-election year.
Ombudsman to probe council complaints
Survey will assess how local government handles, resolves and records complaints from the public.
Four insights to improve culture in government workplaces
There are common mistakes government professionals make when handling conflict, complaints and poor culture, but there are clear ways to avoid them, writes Rose Bryant-Smith.
New guide supports councils on ‘challenging behaviours’
Local governments should adopt a four-staged “graduated response” to dealing with abusive behaviour from members of the public, Victoria’s Ombudsman has recommended.
The postman never rings once: Australia Post parcel complaints keep coming
Parcel profits up but customers feeling let down.
Mum’s grief worse after bureaucratic nightmare with Births, Deaths and Marriages
Ombudsman uncovers serious problems at Registry.
Complaints about heavy-handed tactics over Myki fare evasion investigated
Victorian Ombudsman flooded with public transport complaints.
Tweet your torment on NSW buses
NSW Transport Minister unafraid of complaints.
Queensland push for national lemon laws
Queenslanders invited to share their stories of lemons.