Users of myGov aren’t adequately protected from fraud and Services Australia needs to improve and co-ordinate security, the Ombudsman says.
Tag: commonwealth-ombudsman
Digital Transformation Minister talks data, avoids Centrelink robo debt
Says DTA’s powers at their height.
Centrelink Robodebt: Human Services off the hook?
But Commonwealth Ombudsman’s report cites poor service delivery.
The postman never rings once: Australia Post parcel complaints keep coming
Parcel profits up but customers feeling let down.
Social media campaign reveals misery of Centrelink debt recovery
Ombudsman to investigate.
Getting petty: Tax Office pursues woman for $1 debt
Big bad debt threat over tiny amount.
Plea for more humans at Centrelink
Audit fallout continues.
Your life on hold: Centrelink cuts create call centre hell
Busy signal for 13.7 million calls.
Centrelink responds to complaints by acting on Ombudsman recommendations
The Department of Human Services has agreed to act on 12 remedial recommendations made by the Commonwealth Ombudsman to sharpen its service delivery after a slew of nearly 10,000 complaints from customers.
Tax Commissioner faces grilling
By Julian Bajkowski A claimed rise in complaints to the Commonwealth Ombudsman about the Australian Taxation Office is set to take centre stage today when Taxation Commissioner Michael D’Ascenzo comes…
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