Audit fallout continues.
Tag: call-centres
Digital Transformation of government worth $20.5bn for Australia: Deloitte
Is the price of face-to-face service skyrocketing?
Tax doubles down on voice biometrics speakeasy
Customers checked while talking freely.
Federal public servants hit with union fee hike
Modest increase in price of solidarity.
Public Service mass walkouts hit Canberra amid CPSU strike
National Capital goes out over cuts to APS conditions.
Ambitious QLD council outsourcer under fire from Services Union
Trouble brewing over expansion of new business model.
Centrelink call centre epic fail is big trouble for Turnbull’s DTO
What Digital Transformation shouldn’t look like.
Your life on hold: Centrelink cuts create call centre hell
Busy signal for 13.7 million calls.
Perrottet gives Service NSW clients real-time queue jumper
Stopwatch put on lunchtime waiting times.
Human Services denies offshoring claims, defends voiceprints
Says technology upgrades nothing to fear.
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