The COVID-19 pandemic brought about a drastic change in the way Australians in both the private and public sectors work. The growing number of employees working from home has necessitated a greater reliance on digital technologies than ever before — creating an imperative to increase digital agility, innovation, and capability, or risk being left behind. The implementation of SD-WAN, identity management, and edge security services has shifted the network trust boundary outside of corporate and government agency locations towards enabling the work-from-anywhere society.

Video conferencing, content sharing, cloud application access, contact centres, security, and monitoring, working with large HD digital images, backup and disaster recovery in the cloud are all increasing the demand for bandwidth.

While employees worked at home, their bandwidth requirements were met by their home broadband. As employees begin the migration back into offices there is now an increased demand and expectation for the same bandwidth. Employees expect the same performance of the cloud applications they have been using remotely — and employers cannot afford a disincentive to work at the office where employee experience is poor compared to home. There is no going back to on-premise or data-centre-hosted applications serviced by legacy networks — high-performance, secure networks are required.

Time to upgrade your network access? Four reasons that say yes.

Many councils or government agencies that are currently on a small business plan may not even know that they would be better served by an enterprise plan that would meet their usage and organisational needs.

Here are four benefits that make it simple for you to make the choice.

Reliability

Access to a complete fibre network that offers reliability and speed will be the solid foundation your council’s day-to-day network needs. Traditional copper lines simply aren’t capable of the transfer rates of the fibre network. That reliability will see downtime minimised and productivity and efficiencies increased — ensuring reliable service delivery to your residents, and stable connectivity for your smart city initiatives.

Adaptable priority

Only business-grade fibre gives you the ability to assign priority to your data. With this feature, your critical applications can be prioritised ahead of other residential and business data using the nbn®.

Collaboration

Video and audio conferencing, VOIP telephony, collaboration systems like whiteboards, project management, and document storage, customer service and contact centre platforms… everything is in the cloud… and they all need stable and fast access to reduce frustration and ensure your staff, stakeholders, and residents aren’t frustrated by sub-par connectivity.

“With the digital landscape constantly transforming, and many councils relying daily on video conferencing and cloud-based applications, network reliability is critical — and that’s where business nbn® Enterprise Ethernet delivers, providing access to high-performance fibre across the country. The service also gives providers the ability to scale network solutions — helping councils to be more productive, collaborative, and innovative.”

Garth Sperring, GM – Network Solutions, Nexon

Business-grade support and service

With enhanced service level agreements in place (eSLAs) you get 24×7 assurance of support and restoration targets to the entire network, offering you a higher level of service and support when it matters.

Helping organisations achieve organisational targets

The business nbn® Fibre Initiative arose as a solution to help organisations and agencies that use critical applications like online collaboration and other cloud-based tools to stay connected. As a result, enterprise-grade broadband access is now more available than ever, with a roadmap that will continue to see even more increase in the opportunities to take advantage of business nbn® Enterprise Ethernet, both in metro and regional areas.

So why bother waiting, when upgrading now provides the foundation to reach four documented targets that are (or will be) part of your council’s plans for the future?

1. Future-proofed scalability

A full-fibre network can easily scale up or down, based on usage and requirements, for your digital transformation plans now, and in the future.

2. Improved experience for residents and employees

Cloud-based applications and platforms (enabled by business-grade broadband) provide ability to service residents’ needs in a more timely and efficient manner. Increased customer service resolutions have proven to directly correlate to increased job satisfaction and better employee engagement. Improved employee engagement also assists in employee retention, which also relates to the next point.

3. Increased talent pool for recruitment

Digital transformation gives organisations the flexibility to offer more attractive working arrangements — making the talent pool for recruitment larger, and thus assisting with the rampant skills shortages faced by organisations Australia-wide.

4. Innovation – at speed

Many sustainability and smart city initiatives rely on innovative technologies that are hosted in the cloud, providing automation, data analysis, management & monitoring, and more. This requires enterprise-grade broadband access to ensure functionality for the systems.

Nexon and business nbn® – a tailored partnership for your success

business nbn® Enterprise Ethernet, delivered by digital consulting and managed services partner (MSP) Nexon Asia Pacific (Nexon), is a fibre-based network connection with wholesale bandwidth and network reliability that’s helping to boost digital capability across Australia.

Enterprise Ethernet is nbn®’s premium-grade business offering. It has fast speed options, is reliable, adaptable, scalable, and suitable for organisations of all sizes.

business nbn® accredited advisers like Nexon can provide a tailored partnership that understands your organisational needs outside of what your carrier provides. Nexon designs, delivers, and supports your technology requirements while at the same time, overlaying integrated services and solutions from the network up. This means that working with a partner allows you to enjoy high speed and reliable performance, no matter the device or application.

Organisations who choose to partner with Nexon instead of going direct through a carrier will benefit from Nexon’s knowledge and expertise, on top of best-in-class broadband with business nbn® Enterprise Ethernet. Their ability to work with any carrier means that you can choose who your provider is, but Nexon can take care of that for you. eSLAs (enhanced service level agreements) from both business nbn® and Nexon enable organisations to have connectivity assurances at the infrastructure level and enterprise-level 24/7/365 support.

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