More than 150 councils are currently using Civica’s enterprise management system Authority Altitude, which is specifically tailored for use by local government.

The global software company launched the cloud-optimised software suite in 2020 to help councils connect with citizens and employees in a post-covid world.

Authority Altitude, an evolution of Civica’s Authority solution, reduces the need to invest in physical infrastructure and laborious upgrade processes.

Its features include a name and address register, customer request management, HR, payroll and finance.

Authority Altitude has unique modules and features designed specifically for local government, such as managing rates and charges, planning and development, electoral roll, utilities and waste billing, asset management, animals, infringements, and inspections.

The software was developed in collaboration with the people who use it, to ensure they have the tools that suit the way they work.

It easily integrates with other software and can be tailored to any setup, giving local governments the freedom to focus on providing the best possible services and environment for communities and employees.

Over 150 councils are currently use Civica Authority and Authority Altitude.

Better workforce mobility and community engagement

Authority Altitude helps enable workforce mobility through a range of connected mobile applications.

This allows staff to conduct field activities or employee tasks, make informed decisions and provide flexibility.

Local government can use the software to increase their engagement with the community by opening a dialogue between council and communities and take advantage of the benefits of citizen self-service.

Reduced costs

Councils can reduce their costs through utilising more efficient processes and leveraging cloud technology, which removes the need for laborious maintenance or expensive hardware.

Civica, based in the United Kingdom, has over 30 years of experience delivering improved outcomes for public services around the world.

In the last few years, it has invested over 20 per cent of revenue every year on delivering new cloud solutions and migrating existing solutions to the cloud.

Its portfolio of products provides public sector organisations, such as councils, with tools to deliver responsive frontline services and efficient administration.

The products offer fully integrated systems to automate core functions such as land information, finance, HR and payroll, asset management and reporting and can be adapted to any sized operating model.