8th annual GOVT DIGITAL FUTURE 2025

Unlocking Digital Government for the Future: Enhancing Citizen Experiences through AI, Transformation, and Trust

Explore how government services are evolving in the age of the 4th Industrial Revolution, driven by digital transformation and customer-centric approaches. Key topics include case studies on enhancing citizen trust with effective communication and digital identity as a cornerstone of secure, accessible services. Gain insights into the progress and challenges on the path to achieving 100% digital services by 2030, the role of data transparency, and adaptive leadership’s role in sparking curiosity in times of change. Discover how AI is shaping citizen experiences, addressing ethical considerations, overcoming data-sharing barriers, and redefining digital service implementation, all while advancing shared services and fostering successful adoption of critical technologies.·

• Unlocking CCX: Elevating Government Services for Everyone

• Navigating the Tide of Change: Customer Evolution and Government Transformation in the 4th Industrial Revolution
• Case study- Enhancing Citizen Trust through Effective Communications
• Case Study: Digital Identity – The Key to Transforming Security and Accessibility
• The Road to 100% Digital Services by 2030: Progress, Challenges, and Insights
• Maintaining trust with data transparency
• Adaptive leadership – Why sparking curiosity beyond a growth mindset is important during times of transformation and change?
• Revealing the Potential of AI and CX: Myths vs. Reality
• Case Study – Navigating data sharing challenges to enhance citizen trust
• Principles and steps to address ethical and responsible AI 
• CASE STUDY – Inclusive AI and how we might use AI
• Moving towards digitised channels and responding to digital transformation – implementation redefined
• Shared Services for Government
• AI and Critical Technology Adoption: Driving Success in Citizen Services

SPONSORSHIP & SPEAKING OPPORTUNITES:

The Digital Transformation Government 2025 Forum offers sponsors an excellent opportunity to demonstrate thought-leadership and leverage networking opportunities to build brand-value amongst your target audience. If you would like to know more about sponsorship, exhibition and business development opportunities please just get in touch with us – sponsorship@ibrc.com.au

Other Events:

1. GEN AI & CYBER RESILIENCE 2025: Future of Government Cybersecurity & Generative AI 2025 Forum, 12th – 13th June 2025, Canberra- https://ibrc.com.au/gen-ai-2025/

2. 9th Annual Data Gov 2025 – FUTURE OF GOVERNMENT DATA: Putting the citizen at the core to enhance trust and transparency 2025 Hybrid Forum, 10th-11th June, Canberra- https://ibrc.com.au/datagov-2025/