Emma Hogan takes up private sector role
Former senior NSW public servant Emma Hogan has taken up a new role with asset management consultants Ventia.
5 February, 2024
Posts Tagged: customer-service
Revitalising empathetic customer service in the public sector
One of the more compelling customer experience trends making its way across the technology landscape is the idea of empathetic customer experience.
16 October, 2022
Customer Service develops new digital products
In a move towards a customer-centric government in a decade’s time, the NSW government is developing a digital wallet and an e-regulation platform.
2 May, 2022
NSW declares war on unwanted websites
The NSW government is launching a new centralised online home modelled on the UK government’s website.
6 February, 2020
Lost track of bin day? Ask the bot
The City of Adelaide has built a chatbot that can answer 35,000 questions.
11 December, 2019
Ten steps to becoming a more customer focused council
Residents have become used to easy, online interactions with banks, retailers and other service providers. Now they want the same from their local council.
23 September, 2019
Sector digital ‘blindspots’ persist
Governments are aware of the importance of data for improving service yet data sharing remains patchy, survey suggests.
18 February, 2019
A ‘new way’ of engaging citizens
Digital technology provides a historic opportunity for local government to improve trust and service delivery, says former deputy mayor of New York City.
29 November, 2018
Customer service model gains attention
A housing department’s new service centre is balancing the need to create a welcoming environment for sometimes challenging clients while maintaining staff safety.
29 November, 2018
How public procurement can focus on the customer
Many point to technology but there are other ways to improve the internal customer experience.
21 November, 2018
Government fares worst for customer experience: survey
The majority of citizens find their interactions with government services to be disconnected, slow and lacking in customer engagement, research finds.
10 July, 2018
City of Darebin to boost customer service
City of Darebin is implementing business process management to enhance its focus on customer service.
11 September, 2017
Plea for more humans at Centrelink
Audit fallout continues.
24 August, 2015
Is live web chat dead for Centrelink and Medicare?
Service NSW offers to help out.
17 August, 2015
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