Better complaints handling pays dividends
It’s time we thought of complaints as a gift – and one we can’t afford not to accept. Properly managed, they can be a very valuable tool.
29 March, 2020It’s time we thought of complaints as a gift – and one we can’t afford not to accept. Properly managed, they can be a very valuable tool.
29 March, 2020Victorian councils may be seriously understating the number of complaints they get.
10 October, 2019Victoria’s council watchdog has received its highest number of complaints for a non-election year.
22 September, 2019Survey will assess how local government handles, resolves and records complaints from the public.
5 February, 2019There are common mistakes government professionals make when handling conflict, complaints and poor culture, but there are clear ways to avoid them, writes Rose Bryant-Smith.
25 June, 2018Local governments should adopt a four-staged “graduated response” to dealing with abusive behaviour from members of the public, Victoria’s Ombudsman has recommended.
24 May, 2018Parcel profits up but customers feeling let down.
27 February, 2017Ombudsman uncovers serious problems at Registry.
30 January, 2017Victorian Ombudsman flooded with public transport complaints.
12 January, 2016NSW Transport Minister unafraid of complaints.
24 August, 2015Queenslanders invited to share their stories of lemons.
17 June, 2015End of content
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