Conversational artificial intelligence (AI) platforms are opening new government service delivery channels.
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Government CIO need to quickly determine the role of these channels, adjust their digital service delivery strategies and extend their digital government platform to exploit these new opportunities. Many are already taking notice. Governments are prioritising the implementation of virtual assistants more than many other industry vertical. A recent Gartner survey indicates that 60 percent of government organisations undertaking artificial intelligence and machine learning projects identify virtual assistants as a project goal. This is in line with growing expectation from citizens of being able to access government services via conversational applications. The Australian Taxation Office recently introduced virtual assistant Alex on its website to help support general taxation enquiries from Australian citizens. Platforms like these consist of multiple related AI technologies that support an interactive and intuitive style of communication. Conversational applications aim to increase customer satisfaction by reducing customers' need to navigate a complex website or transactional portal. At the same time, they reduce the wait time and resources required to respond to basic government inquiries. Gartner predicts that by 2020, 25 percent of customer service and support operations will integrate virtual customer assistant technology across engagement channels. Service provider and government-to-government interactions can also be delivered through conversational applications. Large departments and agencies can use virtual employee assistants to offer more consistent and efficient delivery of internally facing services such as IT help desk, legal, HR and financial services. Most government services, however, particularly those that involve care or case management, will require human involvement for the foreseeable future. Virtual customer assistants or chatbots can be offered as an alternative or supporting channel to many direct citizen and business-facing services. Where to start 1. Educate IT and customer experience leaders Conversational applications suffer from negative customer experience perceptions based on older technologies and involvement with poor implementations. Customer experience leaders need to comfortable with, and have confidence in, the quality and consistency of the service delivered by the conversational applications. This will require effort to dispel historical misconceptions. Confidence will grow as understanding and experience of the quality and potential for the service grow. It's equally important to set expectations with the business regarding the take-up of these alternate channels. Though conversational applications should form part of a multichannel service delivery strategy, accept that these channels won't be accepted by all citizens or staff in the short term. Educate customer experience leaders on the potential for conversational applications and establish vendor showcases or workshops to offer firsthand experience. Then implement an internal pilot of a virtual employee assistant to develop technical skills and create an example to help guide decisions and future strategy. 2. Identify and prioritise opportunities Many uses for conversational applications exist throughout government. They deliver the best results when the right style or combination of applications is implemented to support the right type of service. Implementing a conversational application is a significant investment and should only be considered for services that are used frequently. Given conversational applications won't be accepted by all citizens, it's important to understand the service consumer. When targeting citizens, consider factors such as demographics, including language background. When targeting businesses, assess the nature of the business digital maturity of the industry. When targeting government-to-government services, consider the digital maturity of other agencies. When targeting staff, consider the digital maturity of your own agency. Start by preparing a list of conversational application opportunities based on potential uses and the services delivered by your agency. Work in partnership with your customer experience leaders to refine and prioritise this list based on the complexity of the responses, the demand for the services and the demographics of the targeted audience, including language background. 3. Revise your digital government strategy Citizens already engage governments across different channels, and their expectation is to receive the same quality of service across all channels. Unfortunately, many agencies struggle to see service delivery channels beyond traditional digital channels like websites and portals. A digital government strategy should embed multichannel citizen engagement as a foundation of service delivery. The strategy should reinforce the importance of consistency across channels and seamless transition between channels. Multichannel service delivery should apply equally to services aimed at government staff, forming part of the digital workplace strategy. A strategic focus on multichannel service delivery will influence the architecture of your citizen/customer experience platform to support conversational applications. Develop a business case to secure funding for further AI research and projects. Dean Lacheca is a public sector research director at Gartner, helping government CIO and technology leaders with their transition to digital government. He will speak about digital government trends at Gartner Symposium/ITxpo in Australia, 30 October-2 November 2017. [post_title] => Conversational AI in government [post_excerpt] => Conversational artificial intelligence (AI) platforms are opening new government service delivery channels. [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => conversational-ai-government [to_ping] => [pinged] => [post_modified] => 2017-08-17 20:22:51 [post_modified_gmt] => 2017-08-17 10:22:51 [post_content_filtered] => [post_parent] => 0 [guid] => http://governmentnews.com.au/?p=27852 [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw )  => WP_Post Object ( [ID] => 27828 [post_author] => 670 [post_date] => 2017-08-14 14:43:08 [post_date_gmt] => 2017-08-14 04:43:08 [post_content] => The Federal Government announced in the 2017-18 Budget context a number of initiatives to encourage the continued development of the SII market in Australia, including funding of $30 million. By pure coincidence, the Government also gifted $30m to Foxtel. The difference between this and Foxtel’s $30m is that Foxtel will get it over two years, while SII will have to wait ten years - Ed. The government’s package includes funding of $30 million over ten years, the release of a set of principles to guide the Australian government’s involvement in the SII market, and notes that the government will continue to separately consider ways to reduce regulatory barriers inhibiting the growth of the SII market. Social Impact Investing, the government says, is an emerging, outcomes‑based approach that brings together governments, service providers, investors and communities to tackle a range of policy (social and environmental) issues. It provides governments with an alternative mechanism to address social and environmental issues whilst also leveraging government and private sector capital, building a stronger culture of robust evaluation and evidenced-based decision making, and creating a heightened focus on outcomes. It is important to note that social impact investing is not suitable for funding every type of Australian government outcome. Rather, it provides an alternative opportunity to address problems where existing policy interventions and service delivery are not achieving the desired outcomes. Determining whether these opportunities exist is a key step in deciding whether social impact investing might be suitable for delivering better outcomes for the government and community. Government agencies involved in social impact investments should also ensure they have the capability (e.g. contract and relationship management skills, and access to data and analytic capability) to manage that investment. The principles The principles (available in full here) acknowledge that social impact investing can take many forms, including but not limited to, Payment by Results contracts, outcomes-focused grants, and debt and equity financing. The principles reflect the role of the Australian Government as an enabler and developer of this nascent market. They acknowledge that as a new approach, adjustments may be needed. They also acknowledge and encourage the continued involvement of the community and private sector in developing this market, with the aim of ensuring that the market can become sustainable into the future. Finally, the principles are not limited by geographical or sectoral boundaries. They can be considered in any circumstance where the Australian Government seeks to increase and leverage stakeholder interest in achieving improved social and environmental outcomes (where those outcomes can be financial, but are also non‑financial). Accordingly, where the Australian Government is involved in social impact investments, it should take into account the following principles:
[caption id="attachment_27829" align="alignnone" width="216"] The Australian Government's six principles for social impact investing.[/caption] [post_title] => Social Impact Investing to get $30m [post_excerpt] => The Federal Government has announced a number of initiatives to encourage Social Impact Investing. [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => 27828 [to_ping] => [pinged] => [post_modified] => 2017-08-14 14:46:58 [post_modified_gmt] => 2017-08-14 04:46:58 [post_content_filtered] => [post_parent] => 0 [guid] => http://governmentnews.com.au/?p=27828 [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw )  => WP_Post Object ( [ID] => 27814 [post_author] => 670 [post_date] => 2017-08-14 13:24:12 [post_date_gmt] => 2017-08-14 03:24:12 [post_content] => New research released by The Australia Institute identifies significant gaps in federal anti-corruption measures, as calls grow for a federal ICAC ahead of a major national conference on the issue. The report finds that:
- Government as market enabler and developer.
- Value for money.
- Robust outcomes-based measurement and evaluation.
- Fair sharing of risk and return.
- Outcomes that align with the Australian Government’s policy priorities.
- There are significant gaps in the jurisdiction and investigative powers of the federal agencies responsible for scrutinising the public sector and government.
- No agency has the power to investigate corrupt conduct as defined by state-based commissions.
- No agency can investigate misconduct of MPs, ministers or the judiciary.
- The only agencies that have strong investigative powers can only use them when investigating criminal charges.
- No agency holds regular public hearings, meaning that corruption and misconduct is not properly exposed to the public.
- To fill these gaps, a federal anti-corruption commission will need strong investigative powers and broad jurisdiction similar to NSW ICAC and other successful state-based commissions.
Laws and licensingIn Australia, the legality of spyware use varies according to government agency. Digital forensics tools are used with a warrant by the ATO to conduct federal criminal investigations. A warrant is typically required before Australian police agencies can use spyware. ASIO, on the other hand, has its own powers, and those under the Telecommunications (Interception and Access) Act 1979, that enable spyware use when authorised by the attorney-general. ASIO also has expanded powers to hack phones and computer networks. These powers raise concerns about the adequacy of independent oversight. International control of these tools is also being considered. The Wassenaar Arrangement, of which Australia is participant, is an international export control regime that aims to limit the movement of goods and technologies that can be used for both military and civilian purposes. But there are questions about whether this agreement can be enforced. Security experts also question whether it could criminalise some forms of cybersecurity research and limit the exchange of important encryption technology. Australia has export control laws that apply to intrusion software, but the process lacks transparency about the domestic export of spyware technologies to overseas governments. Currently, there are few import controls. There are also moves to regulate spyware through licensing schemes. For example, Singapore is considering a license for ethical hackers. This could potentially improve transparency and control of the sale of intrusion software. It’s also concerning that “off-the-shelf” spyware is readily accessible to the public.
‘War on math’ and government hackingThe use of spyware in Australia should be viewed alongside the recent announcement of Prime Minister Malcolm Turnbull’s so-called war on maths. The prime minister has announced laws will be introduced obliging technology companies to intercept encrypted communications to fight terrorism and other crimes. This is part of a general appetite to undermine security features that are designed to provide the public at large with privacy and safety when using smartphones and other devices. Despite the prime minister’s statements to the contrary, these policies can’t help but force technology companies to build backdoors into, or otherwise weaken or undermine, encrypted messaging services and the security of the hardware itself. While the government tries to bypass encryption, spyware technologies already rely on the inherent weaknesses of our digital ecosystem. This is a secretive, lucrative and unregulated industry with serious potential for abuse. There needs to be more transparency, oversight and strong steps toward developing a robust framework of accountability for both the government and private spyware companies. Monique Mann, Lecturer, School of Justice, Researcher at the Crime and Justice Research Centre and Intellectual Property and Innovation Law Research Group, Faculty of Law, Queensland University of Technology; Adam Molnar, Lecturer in Criminology, Deakin University; and Ian Warren, Senior Lecturer, Criminology, Deakin University. This article was originally published on The Conversation. Read the original article. [post_title] => Spyware merchants: the risks of outsourcing government hacking [post_excerpt] => The distribution of commercial spyware to government agencies appears to be common practice in Australia. [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => spyware-merchants-risks-outsourcing-government-hacking [to_ping] => [pinged] => [post_modified] => 2017-07-25 12:20:42 [post_modified_gmt] => 2017-07-25 02:20:42 [post_content_filtered] => [post_parent] => 0 [guid] => http://www.governmentnews.com.au/?p=27681 [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw )  => WP_Post Object ( [ID] => 27671 [post_author] => 670 [post_date] => 2017-07-21 11:16:24 [post_date_gmt] => 2017-07-21 01:16:24 [post_content] => Australians are selective about when they support sharing personal data with government agencies and commercial organisations via the Internet of Things, according to the 2017 Unisys Security Index. The vast majority of Australians, 82 per cent, support using a button on their phone or smartwatch to alert police to their location during emergencies. Yet only 35 per cent support police being able to monitor fitness tracker data anytime to determine their location at a certain time. The findings indicate that Australians will embrace IoT where they see a compelling reason such as personal safety and medical emergencies, but concerns about privacy and data security mean they want to be able to control which organisations can access their data. Most Australians support (75 per cent of respondents) medical devices such as pacemakers or blood sugar sensors automatically transmitting significant changes to a patient’s doctor, and sensors in luggage to advise passengers if their luggage has been unloaded and what carousel it will be on (65 per cent). Yet less than one in three people support using a smartwatch app to make payments (29 per cent), or a health insurer accessing fitness tracker data to determine a premium or reward customers for good behaviour (26 per cent). The Internet of Things (IoT) refers to devices, sensors or computer systems that can connect and exchange information with each other using the internet. Unisys examined consumer reaction to the trend as part of a global study that gauges the attitudes of consumers on a wide range of security issues. The study polled 1,002 adults in Australia during April 2017. “These findings highlight that when it comes to personal data there is a very delicate balance between privacy, security and convenience – even for organisations generally trusted by the public,” said John Kendall, director of border and national security programs at Unisys. “For example, people are happy to use their smartwatch to alert police to their location when they need help, but they don’t want police to freely access that data at any time – they want to control when they share their data.” What are the barriers to IoT? Privacy and security concerns are key reasons Australians do not support IoT. In particular, if they do not feel it is a compelling enough reason to share their data or if they do not want an organisation to have such data about them. Data security is the biggest barrier cited for not supporting a smartwatch payment app. Richard Parker, vice president financial services at Unisys Asia Pacific said: “To address consumer concern around data security of smartwatch payment channels, banks need a multi-pronged approach that spans technology and policies to secure the data, as well as reassuring customers by communicating the steps taken by the bank to protect them – a fine line in delivering a frictionless customer experience whilst making sure they are secure.” Devices on government agency personnel are supported Wearable biometrics are part of the IoT phenomenon: wearable technology that analyses human characteristics to confirm an identity or monitor critical medical data. There is strong support, three in four Australians, for police or border security staff wearing facial recognition body cameras to identify criminals or terrorists who are on watch lists; and medical sensors transmitting any significant changes to a patient’s doctor. Fingerprint scans on smartwatches could address the security concerns around smartwatch payment apps. “Approximately half of consumers support a fingerprint scan to control access to data on a smartwatch (52 per cent) or to authorise a payment from the smartwatch (48 per cent). This is a clear signal to banks that biometrics could help alleviate consumer concerns about smartwatch payment channels,” said Mr Parker. While 50 per cent of Australians support airline staff wearing facial recognition glasses to verify the identity of passengers boarding aircraft at airports, only 29 per cent support the same glasses being used to identify VIP customers for special treatment. John Kendall said: “Respondents see it as a trade-off: is it a compelling enough reason for that organisation to capture this information about me? The findings reveal law enforcement, national security and serious medical conditions are considered acceptable justification, but customer loyalty programs and employee tracking are not – the impact on privacy outweighs the personal benefit.” Support for data analytics varies Support for analysis of data collected from a range of sources also varies – even among different government agencies. Fifty-seven per cent of Australians support border security officers analysing the travel history of passengers, and whom they are travelling with, to determine if they are eligible for fast-track border clearance. Yet only 40 per cent support welfare agencies accessing personal spending data from credit card records and insurance policies to verify if benefit claims are legitimate, and even less (32 per cent) support the tax office using the same data to verify income tax returns. Furthermore, the majority of Australians do not support data analytics being used to sell goods and services to them. Sixty-two per cent do not support banks monitoring individual customer spending behaviour to offer related products such as insurance for items they have purchased. Richard Parker said the use of data analytics must be sensitive to customer concerns. “Customers expect businesses to know them based on the history of their relationship. In a world where interactions may be across a range of channels and not just in person, many organisations are turning to data analytics to provide extra insight. Ironically, while they may be trying to improve the customer experience, if businesses cross the line and appear to invade their privacy by revealing that they know more about them than what the customer has knowingly shared, it just turns the customer off. Technology alone is not enough; it must be used in the context of understanding human nature and cultural norms.” [post_title] => Privacy is paramount [post_excerpt] => People want control over when they share personal data via Internet of Things and data analytics. [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => privacy-is-paramount [to_ping] => [pinged] => [post_modified] => 2017-07-21 11:16:24 [post_modified_gmt] => 2017-07-21 01:16:24 [post_content_filtered] => [post_parent] => 0 [guid] => http://www.governmentnews.com.au/?p=27671 [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw )  => WP_Post Object ( [ID] => 27593 [post_author] => 670 [post_date] => 2017-07-12 17:56:46 [post_date_gmt] => 2017-07-12 07:56:46 [post_content] => The Federal Government has declared the half-way point in the roll-out of the National Broadband Network. Minister for Communications Senator Hon Mitch Fifield said at a press conference: “The NBN is now available to half of Australia. That’s ahead of schedule and ahead of budget. The NBN is now available to 5.7 million premises nationwide. 2.4 million premises have taken up that opportunity already. By the middle of next year NBN will be three quarters complete and will be done and dusted by 2020.” There are, however, some questions remaining: why have only half of the eligible households connected to the NBN; what is the data and service quality; and indeed, why has NBN Co. spent $177m on copper wires to the end of the financial year – would it not have been better to replace the old technology with fibre, rather than repairing the old copper? “Fibre to the node is a good product,” Minister Fifield retorted. “And an overwhelming majority of people on fibre to the node have a good experience. People on HFC have a good experience. People with fixed wireless have a good experience. People with satellite overwhelmingly having a good experience. This is a major project. There will obviously be a percentage of experiences in the rollout which aren’t perfect. But NBN is working day-by-day to improve that experience.” Customers say otherwise Connection rates are remaining slow and many customers are holding back in their allowed 18 months of connection time, unsure of the dependability of the NBN service. A recent Choice survey reported that 76% of Australians on the NBN said they had a problem, mentioning slow speeds or disconnections/drop outs. And if you have an NBN connection and would like to join the Choice project to monitor service provider broadband speeds, you can sign up to be part of the project, with CHOICE and Enex selecting participants based on postcode to ensure national coverage: www.choice.com.au/broadband. Many existing users are reporting data drop-outs and extended waiting times for repairs and service, with one customer the Sydney Morning Herald talked to finding himself in “bureaucratic limbo” for four months between his service provider, the Telecommunications Ombudsman, ACCC and NBN, on a fault that took just 48 hours to fix once the newspaper got involved. The NBN’s SkyMuster satellite service is equally – or even more – in the doldrums, and this writer can attest to the service going AWOL many times a day for no apparent reason and large file transfers (read 2MB or more) are cup-of-tea affairs. (I.e., once you press the button you have time to go and make a cup of tea – and drink it! – by the time it is downloaded.) Streaming movies, or even audio, are a subject for dreams. While the Minister was not admitting it, NBN CEO Bill Morrow told Senate Estimates in June that the organisation is looking into improving the satellite service following widespread complaints about congestion and slow speeds. Mr Morrow said several options are under consideration to improve the Sky Muster satellite service, including launching a third satellite, buying space on a third-party satellite, building more towers, or improving the connectivity technology on the two current satellites. "[A third satellite] is one of the options that we are looking at to satisfy Minister Fifield and Minister Nash's requests," Mr Morrow said in June. "We will look at enhancing the existing technology with the two satellites that are up there today; we will look at a third satellite to see if that's feasible; we will look at other satellites that are third party that will be up in the sky that maybe we can leverage those satellites to get more capacity; we will look at getting some other towers to relieve the congestion of the satellite beams that are coming down.” Renters can forget it Whilst officially half of all Australian properties can access the NBN, this figure is reduced to a fraction when it comes to rental properties. Rent.com.au has told ZDNet that only around one third of all its rental properties have access to the broadband network. As of the end of June, NBN services were available at just 31 per cent of Rent's rental premises in the Australian Capital Territory; 32 per cent in Victoria; 35 per cent in Queensland and Western Australia; 36 per cent in New South Wales; and 37 per cent in South Australia. Only Tasmania and the Northern Territory – two of the earliest NBN rollout areas – at 80 per cent and 92 per cent, respectively, are above the one-third mark. [post_title] => NBN ‘all good’ – if you’re the minister [post_excerpt] => The NBN has declared the half-way point in the roll-out of the network. [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => nbn-good-youre-minister [to_ping] => [pinged] => [post_modified] => 2017-07-12 18:20:54 [post_modified_gmt] => 2017-07-12 08:20:54 [post_content_filtered] => [post_parent] => 0 [guid] => http://www.governmentnews.com.au/?p=27593 [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw )  => WP_Post Object ( [ID] => 27484 [post_author] => 670 [post_date] => 2017-06-27 10:23:02 [post_date_gmt] => 2017-06-27 00:23:02 [post_content] => The Board of Australia Post has selected Christine Holgate as the corporation's next managing director and group CEO, to succeed Ahmed Fahour, who is leaving in July after seven-and-a-half years in the role, following the outcry over his multi-million dollar salary package. Ms Holgate will officially start in the position mid-to-late October 2017. She joins Australia Post after a successful nine-year tenure as CEO of Blackmores and previous executive roles with Telstra, JP Morgan and Cable & Wireless. Ms Holgate, who is the inaugural Chair of the Board of the Australia-ASEAN Council, supporting the development of trade and cultural relations between Australia and the 10 member countries of the ASEAN region, joined Blackmores in 2008 and took the company some wild and turbulent years, including an aggressive expansion into China. Australia Post chairman John Stanhope said Ms Holgate’s Asian and eCommerce experience were important factors. "The Board was impressed by her experience of working very successfully in a range of different industries that are highly regulated. And, on top of that, she has a proven ability to implement strategy – and successfully grow a business in Asia. "Her knowledge of global eCommerce will be invaluable as we pursue our Asian Strategy, which is all about offering logistics support to Australian businesses that are either selling in Asia, or sourcing their products there. "Ms Holgate has a demonstrated track-record of delivering results in large, complex organisations, both here in Australia and internationally. " Ms Holgate's business philosophy is also a perfect fit for Australia Post. She is a firm believer that businesses must perform commercially, but also serve the community. And that's entirely consistent with our objectives as a community-based business that has both commercial objectives and community service standards to uphold." Ms Holgate said: "Australia Post has proven itself to be one of the most resilient and successful postal businesses anywhere in the world. I feel fortunate to be joining at a time when we can really strengthen Post's leading position in the eCommerce market – both here, in Australia, and in Asia. "I'm a passionate advocate for Australian business seizing the opportunity that's on our doorstep in Asia and that creates opportunities for everyone – our workforce, our shareholder, the community, as well as businesses across Australia. What about the pay? Ms Holgate's remuneration has been set at $1.375 million fixed annual total remuneration and the potential to earn incentive payments of up to $1.375 million, in accordance with the parameters set by the Commonwealth Remuneration Tribunal. In the meantime, current Australia Post Group chief customer officer Christine Corbett will lead the business through the CEO transition period, between Ahmed Fahour's departure on 28 July and Ms Holgate's arrival in October. [post_title] => Blackmores CEO to head up Australia Post [post_excerpt] => Blackmores' Christine Holgate has been named Australia Post's new MD and Group CEO. [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => blackmores-ceo-head-australia-post [to_ping] => [pinged] => [post_modified] => 2017-06-27 14:43:55 [post_modified_gmt] => 2017-06-27 04:43:55 [post_content_filtered] => [post_parent] => 0 [guid] => http://www.governmentnews.com.au/?p=27484 [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw )  => WP_Post Object ( [ID] => 27487 [post_author] => 670 [post_date] => 2017-06-27 07:17:58 [post_date_gmt] => 2017-06-26 21:17:58 [post_content] => The mobile phone industry’s product stewardship program MobileMuster has commended the efforts of local councils who have dramatically increased their collections and helped make recycling more accessible to the community. Hon. Josh Frydenberg MP Minister for Environment and Energy said eight councils from across Australia were recognised as Australia’s top recyclers. “Electronic waste is one of the fastest growing waste issues in Australia and it’s great to see MobileMuster bringing industry and local government together to make it easy to recycle and deliver important environmental benefits to our communities.” The top achievers The following councils took out top honours in the awards:
- National Top Collector per Capita – District Council of Orroroo – Carrieton (SA).
- NSW Top Collector – New South Wales – Hornsby Shire Council.
- Territory Top Collector – Northern Territory – Alice Springs Town Council.
- QLD Top Collector – Queensland – Brisbane City Council.
- WA Top Collector – Western Australia – City of Stirling.
- SA Top Collector – South Australia – City of Onkaparinga.
- TAS Top Collector – Tasmania – Burnie City Council.
- VIC Top Collector – Victoria – Moonee Valley City Council.
- Hornsby Shire Council
- City of Sydney
- Randwick City Council
- Lake Macquarie City Council
- Burwood Council
- Alice Springs Town Council
- East Arnhem Shire Council
- West Arnhem Regional Council
- Brisbane City Council
- Redland City Council
- Townsville City Council
- Scenic Rim Regional Council
- Cairns Regional Council
- City of Onkaparinga
- City of Charles Sturt
- City of Tea Tree Gully
- City of Mitcham
- City of Port Adelaide Enfield
- Burnie City Council
- Launceston City Council
- Glenorchy City Council
- Break O’Day Council
- Kingborough Council
- Moonee Valley City Council
- Nillumbik Shire Council
- City of Monash
- Latrobe City Council
- City of Greater Geelong
- City of Stirling
- City of South Perth
- City of Fremantle
- City of Cockburn
- City of Vincent
The Federal Government has announced a number of initiatives to encourage Social Impact Investing.
There are significant gaps in federal anti-corruption measures, a Federal ICAC is needed to fill the gaps.
The Outback Telegraph proposes to switch on public Wi-Fi in many of Queensland’s remote areas.
The updated guide to social media use by Federal public servants has been released.
Parents need a fair and informed choice, writes Evan Hannah.
Government is the only one working to create a ‘Utopia’.
WVPHN will soon roll out the GoShare patient education platform to 800 health professionals.
Pharmacy Guild, emergency departments to trial with Digital Health Agency.
The distribution of commercial spyware to government agencies appears to be common practice in Australia.
People want control over when they share personal data via Internet of Things and data analytics.
The NBN has declared the half-way point in the roll-out of the network.
Blackmores’ Christine Holgate has been named Australia Post’s new MD and Group CEO.